Refund & Return Policy

At 5.MINS, all of our products are custom-made and personalized according to your specifications. For this reason, we do not accept returns or cancellations once production has begun.

Order Cancellation

You may request to cancel your order only before production has started. Once production has begun, your order cannot be cancelled.

Returns

Because our products are made specifically for you, we do not accept returns or offer refunds for:

• Change of mind

• Incorrect size, color, or design chosen by the customer

• Personalized products made according to the information provided by the customer

This policy is in accordance with the exception for personalized goods under Article 16(c) of Directive 2011/83/EU.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or does not match your approved personalization or the product description, please contact us within 7 days of delivery at info@layl-eu.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

After reviewing your claim, we may offer a replacement, repair, or refund where required by applicable law.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider.

Contact

If you have any questions regarding this policy, please contact us at:

5.MINS (LAYL s.r.o.)
Email: info@layl-eu.com