Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at INFO@LAYL-EU.COM. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at INFO@LAYL-EU.COM.

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at INFO@LAYL-EU.COM.

Refund & Return Policy

At 5.MINS, all of our products are custom-made and personalized according to your specifications. For this reason, we do not accept returns or cancellations once production has begun.

in accordance with EU consumer law, the standard 14-day right of withdrawal does not apply to goods that are made to your specifications or clearly personalised. This includes, but is not limited to, engraved items, custom-designed lamps, and any product personalised with your photos, text, or specifications.

Because these items are produced uniquely for you, they cannot be returned or refunded unless they arrive damaged, defective, or differ materially from what you ordered.

If your personalised item arrives damaged or faulty, please contact us within 14 days of delivery with your order number and photos of the issue, and we will arrange a repair, replacement, or refund as required by law.

Non-personalised products (e.g. standard LED lamps and accessories) remain fully covered by the standard 14-day return policy described above.

Order Cancellation

You may request to cancel your order only before production has started. Once production has begun, your order cannot be cancelled.

Returns

Because our products are made specifically for you, we do not accept returns or offer refunds for:

Change of mind
Incorrect size, color, or design chosen by the customer
Personalized products made according to the information provided by the customer

This policy is in accordance with the exception for personalized goods under Article 16(c) of Directive 2011/83/EU.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or does not match your approved personalization or the product description, please contact us within 7 days of delivery at info@layl-eu.com.

Please include: