Shipping policy

Shipping Policy

Thank you for shopping with 5.MINS.

Order Processing

All of our products are made to order and personalized according to your specifications.

Orders are processed after payment has been successfully received. Production typically begins within 1–3 business days.

Because each product is custom-made, processing times may vary depending on the complexity of the order and seasonal demand.

Shipping Times

Estimated delivery times are provided at checkout and are for guidance only.

Delivery times may vary depending on:

Your delivery location
Carrier performance
Customs clearance (where applicable)
Public holidays and unforeseen circumstances

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other events beyond our reasonable control.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

Order Tracking

Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Customs and Import Duties

For orders shipped outside the European Union, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us as soon as possible at info@layl-eu.com.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution where applicable.

Personalized Products

As all products are custom-made specifically for each customer, shipping delays do not make an order eligible for cancellation or return. If your order arrives damaged, defective, or does not match your approved personalization, please contact us immediately so we can resolve the issue.